First Tele-health Link
From 2008 to 2011, ZeShan Foundation provided support to aid the development of a new Tele-health Link program by the Senior Citizen Home Safety Association (SCHSA), which aimed to provide a range of telephone and electronic health services to SCHSA’s elderly members in Hong Kong East and Kowloon East. The program was a key example of community-based elderly health services that enables ageing in place, showcasing effective cross-sector collaboration between the public health and non-governmental social services sectors as well as innovative use of technology.
Post-discharge Tele-health Advice, Health Advice Hotline
In collaboration with the Hospital Authority, a hotline was set up to disseminate health advice to the elderly community and their carers in the hopes of enabling active ageing and reduce hospitalization of the elderly. Manned by registered nurses, calls were also made to elderly members who were recently discharged from hospitals to monitor their progress of recovery, remind them to take their medications, and follow up on other related matters. More than 330,000 of such calls were made over three years.
This project also received matched funding from the Partnerships Fund for the Disadvantaged to expand its service from a localised to city-wide operation. To evaluate the effectiveness of the program, a study was conducted by the Sau Po Center on Ageing of the University of Hong Kong in March 2011, showing very satisfactory feedback from users.
24-hour Transmission of electronic Patient Record (ePR)
An IT system was established to facilitate the transmission of electronic medical records to hospital emergency wards, which allowed doctors and nurses to access the medical records of SCHSA members and enabled a more efficient medical intervention. The project won a Gold ICT Award in a government competition for its innovative use of information technology.
長者安居協會：「康訊通」長者健康電子及電話服務 [2008-2011]
擇善基金會在2008至2011年期間，資助長者安居服務協會推行「康訊通」計劃，為港島東和九龍東居住的長者會員提供電子及電話健康服務。計劃旨在建立社區安老服務服務，使長者能夠「居家安老」，為醫護界和社福界的跨界別合作以及創新的科技應用，提供了優秀的示範。
院後健康支援專線、家居健康諮詢專線
在醫院管理局和協會的合作下，計劃設立由註冊護士接聽的電話專線，旨在提升長者健康、減少不必要的住院及促進躍動晚年。工作人員主動聯絡剛出院的長者了解康復狀況、提醒準時服藥以及跟進其他事宜，長者及護老者亦可以致電獲得健康輔導，解決健康及護理方面的疑難。在三年內，工作人員為長者會員提供超過33萬多人次的電話服務。
項目在得到攜手扶弱基金的配對資助下，已把服務擴展至全港長者。香港大學秀圃老年研究中心於2011年3月為項目進行評估，大部分服務使用者對項目表示讚賞及滿意。
24小時電子病歷傳送
計劃亦建立資訊系統把電子病歷傳送至醫院急症室，使會員入院治療時，醫護人員能夠儘快掌握有關資料並進行適切的治療。這項創新的資訊科技係統，在一項政府舉辦的資訊科技創新比賽中獲得金獎。
Tele-health Link
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